What to avoid saying to an insurance adjuster?

Asked by: scraper  |  Last update: July 27, 2026
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When speaking with an insurance adjuster, avoid admitting fault, downplaying injuries (e.g., "I'm fine"), guessing details, or agreeing to a recorded statement immediately. Keep communication brief, factual, and focused, as adjusters often seek to minimize payouts by using your words against you.

What not to tell a claims adjuster?

Avoid making statements like, “I'm fine,” “It's not that bad,” or “I don't really need to see a doctor.” Insurance adjusters rely on your early descriptions to judge how seriously you are hurt, and any language about your pain not being that bad can be used against you in the future.

How to outsmart an insurance adjuster?

Document Your Losses. Insurance claims are won and lost based on evidence. Keep records of your medical bills, your out-of-pocket losses and your lost wages. The more proof you have of your losses, the more likely you are to outsmart the insurance company's attempt to deny or lowball your claim.

What scares insurance adjusters?

Having an attorney on your side can be highly intimidating to insurance adjusters because it shows that you mean business and are willing to file a lawsuit if you do not receive the compensation you deserve.

What should you not say when making an insurance claim?

How to Protect Your Claim When Dealing With the Insurance Company

  1. “I'm Sorry” or Any Statement That Sounds Like an Admission of Fault. ...
  2. “I'm Fine” or Downplaying Your Injuries. ...
  3. “It Was Just an Accident” ...
  4. Detailed Statements Before You Talk to a Lawyer. ...
  5. Guesses About Speed, Distance, or Timing.

5 Things to Not Say to the Insurance Adjuster

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What insurance adjusters won't tell you?

What they won't tell you is that their primary job is to save their company money—often at your expense. Insurance adjusters are not your advocates. They're trained professionals whose performance is measured by how much they save their company. Every dollar you don't receive is a dollar their employer keeps.

What are the three most common mistakes on a claim that will cause denials?

Here, we discuss the first five most common medical coding and billing mistakes that cause claim denials so you can avoid them in your business:

  • Claim is not specific enough. ...
  • Claim is missing information. ...
  • Claim not filed on time (aka: Timely Filing)

What is the first thing on a claim that an adjuster should look for?

Documentation and Evidence

One of the first things an adjuster looks for is documentation. This includes photographs, receipts, repair estimates, police reports and other records supporting the claim.

Which insurance company denies the most claims?

Claim denial rates depend heavily on the type of insurance you are looking at. The companies with the highest denial rates vary depending on the category:

What is the 80% rule for insurance?

The 80% rule is a guideline in homeowners insurance stating you must insure your property for at least 80% of its total replacement cost to receive a full payout for covered repairs. If your coverage falls below this threshold, your insurance company may only pay a portion of your claim.

Do insurance adjusters try to lowball?

Insurance adjusters are often given bonuses or other incentives based on how much money they save the company by getting claimants to accept low settlements. Making lowball offers is a key way insurers try to minimize payouts and protect their bottom line.

What are signs of a good settlement offer?

Factors That Determine a Good Settlement Offer

  • It Covers All of Your Damages. ...
  • It Accounts for Your Maximum Medical Improvement. ...
  • It Takes Into Consideration Your Future. ...
  • The Calculations are Clear. ...
  • No Pressure to Agree Immediately. ...
  • They Should Not Object to an Attorney Reviewing Your Claim.

What to know before talking to an insurance adjuster?

Do give out only a limited amount of personal information. Details about your personal life are optional with the insurance claims adjuster. The only personal information they need from you is your full name, address, and phone number.

What is the most common reason for claim rejection?

One of the most common reasons for claim rejections is when claims are submitted, and the patient's insurance policy has been terminated. It is not uncommon for patients to change plans based on regular enrollment cycles or changes in coverage options.

What are two things that can lower your car insurance?

The following factors can lead to a better insurance rate:

  • Discounts.
  • A clean driving record.
  • Low severity and frequency of past claims.
  • Vehicle usage.
  • Car make and model.
  • Coverage, limit, and deductible selections.
  • Location.
  • Age of drivers.

What not to tell home insurance adjuster?

Speculation about the Cause of Damage

Avoid making guesses or unsupported statements about what caused the damage to your property. Speculating can lead to inaccuracies in the adjuster's report, potentially affecting your claim.

What is rule 34 in insurance?

Rule 34 allows insurers to use an “Other Business” category as a placeholder. This category accommodates unique or emerging business models until more precise codes become available.

What is the 48-96 rule for insurance?

Under the Newborns' Act, group health plans may not restrict benefits for mothers or newborns for a hospital stay in connection with childbirth to less than 48 hours following a vaginal delivery or 96 hours following a delivery by cesarean section.

Which insurance to avoid?

Insurance should only be used to protect against catastrophic financial losses, not as an investment or for minor expenses. Policies that combine investing and insurance (like whole life), cover narrow illnesses, or duplicate coverage you already have (like rental or credit insurance) are generally not recommended.

Which insurance company has the lowest customer satisfaction?

CSAA Insurance Group (AAA) ranked highest in this part of the country, with a J.D. Power score of 676. Nationwide came in second with 661 and State Farm was third at 648. Progressive, with a score of 616, Liberty Mutual, with 591, and Safeco, with 550, were the bottom-ranked carriers.

What tactics do claim adjusters use?

One of the most common tactics is delay. Adjusters may take weeks to inspect the property, fail to return calls, repeatedly change assigned adjusters, or request documents in stages rather than all at once. These delays can be devastating for homeowners who need immediate repairs.

How much of a $100K settlement will I get?

How much of a $100K settlement will I get? Out of a $100,000 settlement, deductions may include attorney fees, unpaid medical bills, and insurance claim liens. After those are paid, most plaintiffs retain around 60–75% of the total, though it varies based on case details and whether you owe any third-party costs.

What is the hardest injury to prove?

Among the most challenging injuries to prove are traumatic brain injuries (TBIs), soft tissue damage, chronic pain conditions, and emotional or psychological harm. Traumatic brain injuries (TBIs) can occur even without a direct blow to the head and without obvious external injuries.