What to do when an insurance company ignores you?

Asked by: Reymundo Zulauf  |  Last update: December 6, 2025
Score: 4.3/5 (33 votes)

What To Do If Your Insurance Company Is Ignoring You
  1. Step 1: Review Your Policy. The first step in addressing an unresponsive insurance company is to thoroughly review your policy. ...
  2. Step 2: Document Everything. ...
  3. Step 3: Follow Up in Writing. ...
  4. Step 4: Escalate Within the Company. ...
  5. Step 5: Seek Legal Advice.

Can you sue an insurance company for ignoring you?

Can You Sue an Insurance Company for Ignoring You? Yes, you can pursue litigation when ignored by an insurer. Insurance providers are legally required to act in good faith. That means, they must handle client cases reasonably and fairly.

What do I do if my insurance company doesn't respond?

Report the Insurance Company to Your State Department of Insurance. If you are having a challenging time getting results from your insurance provider, you can file a complaint with the state department of insurance in Florida, Louisiana, Mississippi, California, or Puerto Rico.

How long can an insurance company ignore you?

If the insurance company fails to promptly investigate claims, usually within 40 days of receipt of notice of claim, it can be subject to liability in tort for bad faith.

What not to say when talking to insurance company?

Don't make “I think” or “in my opinion” statements. If your insurer asks a question that you don't know the answer to, don't offer a guess or opinion. Any of your answers can be used to argue against your claim, so be careful not to say anything that isn't fact.

What To Do When An Insurance Company Ignores You? - InsuranceGuide360.com

24 related questions found

What do insurance companies fear the most?

Insurance fraud, especially in injuries, happens all over the world. People have successfully fooled insurance companies into paying out for false injuries, so these insurers are often paranoid about paying out for a false claim.

What not to tell a claims adjuster?

Some key phrases to avoid saying to an insurance adjuster include: “I'm sorry.” “It was all/partly my fault.” “I did not see the other person/driver.”

Can you sue an insurance company for not responding?

Seeking Legal Advice

A lawyer specializing in insurance law can guide you through your options and help you decide on your next steps. Yes, it is possible to sue an insurance company if they are taking too long to settle a claim, as this could be considered bad faith.

Why is my insurance ghosting me?

Insurance companies often try to avoid liability for a claimant's losses entirely through delays or wrongful claim denials. Sometimes, an insurance company will ignore your claim and not return your phone calls to save money. If an insurance company is ignoring you, be proactive about pursuing coverage.

How do I fight back against insurance companies?

There are 2 ways to appeal a health plan decision:
  1. Internal appeal: If your claim is denied or your health insurance coverage canceled, you have the right to an internal appeal. ...
  2. External review: You have the right to take your appeal to an independent third party for review.

How do I get my insurance adjuster to respond?

  1. 5 Tips for Getting Speedy Responses from Claims Adjusters. by Jodi Mathy.
  2. Know that your claims adjuster is trying. ...
  3. Give them at least 24 hours to respond. ...
  4. Leave good voicemails. ...
  5. Email is generally better than calling. ...
  6. If your claims adjuster is truly MIA, escalate it.

What happens if insurance doesn't respond in 30 days?

Insurers Do Not Need to Respond to Demand Letters

However, your attorney will be ready to take action against the company if they refuse to give your claim the attention it deserves. This might be by filing a civil lawsuit against the company if they continue to handle your claim in bad faith.

How do I deal with an insurance company that won't pay?

When Your Insurance Company Won't Pay: 12 Tips
  1. Don't assume that the first “no” you receive is final. ...
  2. Insist on a written explanation. ...
  3. Do not accept filing errors as ground for refusal. ...
  4. Do your own research to support your claim. ...
  5. Ask your insurance agent or group policy administrator at work for support.

Can you threaten to sue an insurance company?

If you REALLY want to threaten to sue, you've got to do it the right way. And you're not really threatening. Instead, you're inviting the insurance company to begin negotiating with you. The ONLY way they might reasonably be willing to do that is if you can show them that you're right and they're wrong.

Why do insurance adjusters never answer the phone?

Unreturned Calls Is a Common Problem

Unfortunately, insurance companies for the at-fault driver rarely operate that way. It's generally not anything personal. Rather, the adjusters are overloaded with claims and saddled with a system that is designed to slow down claims in an effort to reduce the number of claims.

Can I sue my insurance company for taking too long?

The answer to this question is complex, but California health insurance providers are bound by state law to respond to claims within a specific amount of time. If they fail to do so, you may have the basis for a lawsuit against your insurer due to bad faith.

What to do if insurance is avoiding you?

Your Best Bet Is to Get a Lawyer. When insurance companies ignore you or possibly use other bad-faith tactics with your claim, it's best to get an attorney involved.

How often do insurance companies spy on you?

Insurance companies usually begin surveillance soon after you file a claim. They may also conduct additional surveillance if they discover new information about you down the road. This may happen multiple times before your claim is settled or taken to court.

Do insurance companies try to trick you?

Car insurance companies are in business to make a profit, and all too often that means they will try to trick their customers into paying more than they need to or paying out less than their customers deserve.

How likely is an insurance company to sue you?

While subrogation allows insurance providers to pursue third parties, an insurer usually cannot sue their policyholders. However, there are certain situations where an insurer may take legal action against its policyholder.

When should you sue an insurance company?

You may be able to sue your insurance company for bad faith if they intentionally neglect to perform the duties necessary according to your policy. If the insurance company knows that the claim is valid but they deny it anyway, you may be able to sue for bad faith.

What if neither party admits fault?

If neither party admits fault in causing the accident, insurance adjusters from all parties involved in the crash will usually determine fault. They may hire experts to examine who caused the accident.

How do you beat claims adjuster?

What Is the Single Best Way to Scare an Insurance Adjuster?
  1. Write a convincing demand letter to your insurance company.
  2. Carefully review any settlement offers you receive.
  3. Reject a settlement offer in writing on your behalf.
  4. Counter your lowball settlement offer.

How do I convince my insurance adjuster?

Know What You Want: When you talk to the insurance claims adjuster, be clear about what you're asking for. Don't leave it up to them to decide how much money you should receive. Instead, give them a specific number that you feel is fair. Also, be sure to have documents to substantiate your claim for that price.

Can you trust your insurance adjuster?

That said, it's always prudent to use caution when you're speaking to an insurance adjuster after an accident. These individuals have the tough job of thoroughly reviewing your case to determine an appropriate payout, and they may not always have your best interests at the forefront of their minds.