Can the BBB help me get my money back?

Asked by: Prof. Stacey Brown PhD  |  Last update: August 30, 2023
Score: 4.8/5 (72 votes)

Getting Your Money Back
Having the BBB mediate your complaint can sometimes result in a refund, but the BBB isn't able to force companies to fix the dispute. There are a few other places where you can report a problem that might or might not result in getting your money back.

What can you do if a company won't refund you?

Making a chargeback claim

It's best to ask in writing. Your credit provider might call chargeback something else, for example 'disputed transactions'. If you ask for chargeback they will know what you mean.

Is it worth complaining to the Better Business Bureau?

Short Answer: Yes, it is worth filing a complaint with the BBB since it is free and relatively quick. Disclaimer: We are not associated with the BBB, and we don't get anything out of you filing a complaint with the BBB. As a business, we pay for BBB accreditation to support the BBB as an organization.

How do I get my money back from a bad business?

Get Outside Help
  1. Contact your state attorney general or consumer protection office. ...
  2. Contact a national consumer organization. ...
  3. Contact your local Better Business Bureau. ...
  4. File a report with the Federal Trade Commission. ...
  5. Visit

Can the Better Business Bureau do anything?

Although BBB does not have legal and policing powers, we alert the public about marketplace fraud through alerts on scams. BBB works closely with local, state and federal law enforcement agencies, providing them with valuable information on potential frauds.

How To File Complaints With The BBB in 2022

29 related questions found

What happens if business doesn t respond to BBB complaint?

If a response is not received, a follow-up letter will be sent to the business. Consumer will be notified of the business response when the BBB receives it and will be asked to respond. If the business fails to respond, the consumer will be notified.

How long does a BBB complaint take to resolve?

The BBB's Complaint Process

Once a complaint is opened, the BBB contacts the business within five business days from the date the complaint was filed. The business then has 30 days to respond.

How do I demand a refund?

Demanding a Refund in 5 Steps
  1. Step 1: Check the Refund Policy. Before you draft a refund demand letter, check the refund policy. ...
  2. Step 2: Locate Your Purchase Receipt. ...
  3. Step 3: Provide Reason for Refund. ...
  4. Step 4: Outline the Payment Details. ...
  5. Step 5: Finalize the Demand or Consider Further Action.

What happens if your business owes money?

Debt Secured by Collateral

If your business defaults on the loan, the bank can sue you to foreclose on the property (some states allow lenders to skip the lawsuit) and use the proceeds of the sale to pay off the loan.

Can I sell my business if it owes money?

Selling Can Be Simpler Than Liquidating

Selling your business as a whole also gives you more options for dealing with business debts. If the buyer has money, you can get a lump sum to pay off all business debts. Alternatively, the buyer might want to pay less but assume some or all debts of the business.

How does a business respond to a BBB complaint?

However, in most cases, it is best for the business to at least acknowledge the complaint and thank the customer for bringing it to their attention. The business bureau organizations should also include a brief explanation how they plan to resolve the issue.

Do people still use BBB?

More than a century later, the BBB is still relevant. Whereas retail storefronts in the pre-internet world proudly displayed the BBB seal in their shop windows, today about 400,000 BBB Accredited Businesses worldwide display the badge on their websites.

Can a business sue over a BBB complaint?

It is a not for profit organization that collects, stores, and distributes information to the public for the purposes of consumer/business assistance. Reporting someone to the BBB cannot cause financial or personal damage of any kind, and so the business has no basis for suit.

How do you negotiate a refund?

  1. Introduce yourself pleasantly to the person helping you with your problem.
  2. Keep the tone of your voice pleasant. ...
  3. Keep a positive attitude in your mind as well as in your voice. ...
  4. State your problem and what you want done concisely. ...
  5. The person who is assisting you may be authorized to offer you certain options.

Is it illegal to have no refund?

'No refunds' signs are illegal. Businesses must not deny your legal rights. You are entitled to a refund, repair, replacement or repeat service if goods or services do not meet your consumer guarantees.

Do you get your money back if you dispute?

When you file a transaction dispute, the funds from the original transaction may be forcibly removed from the merchant's account and returned to you. To receive those funds, you must first demonstrate that you attempted to resolve the issue with the merchant before filing the dispute.

How do I collect money owed to my business?

What follows are some more helpful hints for small business debt collection:
  1. Avoid harassing the people that owe you money. ...
  2. Keep phone calls short. ...
  3. Write letters. ...
  4. Get a collection agency to write demand letters. ...
  5. Offer to settle for less than is due. ...
  6. Hire a collection agency. ...
  7. Small claims court. ...
  8. File a lawsuit.

What is the legal responsibility of a business for the money it owes called?

A company's obligation to pay money to other people or businesses in the future is called a liability.

Can business debt be written off?

A debt is closely related to your trade or business if your primary motive for incurring the debt is business related. You can deduct it on Schedule C (Form 1040), Profit or Loss From Business (Sole Proprietorship) or on your applicable business income tax return.

What is a good excuse to get a refund?

The most common causes of purchase returns are unmet expectations, damaged or defective products, and incorrect fit. Any of these issues can be caused by failures on the merchant's part or by events the merchant had no control over.

How do I request a refund professionally?

How to Demand a Refund (5 steps)
  1. Step 1 – Read the Refund Policy.
  2. Step 2 – Find Your Receipt.
  3. Step 3 – Detail the Reasons for a Refund.
  4. Step 4 – Request Payment or Credit.
  5. Step 5 – Get Paid or Take Further Action.

Where can I request a refund?

Explore refund request options
  • Go to
  • At the top right, click your Profile picture.
  • Click Payments & subscriptions. ...
  • For the order you want to return, click Report a problem.
  • Select the option that describes your situation.
  • Complete the form and note that you'd like a refund.
  • Click Submit.

What is the time limit for BBB?


BBB shall make every effort to obtain a final resolution of your dispute within 60 days, unless state or federal law provides otherwise. This time period may be extended at the request of the customer.

What should be reported to BBB?

Common types of complaints against businesses submitted to the BBB:
  • Used and new car sales.
  • Disputes with phone companies (bills, overcharges, returns)
  • Disputes against any business for their product or service.
  • Deceptive advertising.
  • Concerns with privacy policy or practices.
  • Disputes against a charity.