How long should I expect an email response?

Asked by: Mrs. Naomi Dooley  |  Last update: September 19, 2023
Score: 4.3/5 (24 votes)

Responding in an hour will meet the expectations of 88 percent of consumers surveyed. While some customers are still okay with a 24 hour response time, many want to hear from you much faster. There is some good news. A small group of customers expect a response to their email within 15 minutes.

How long is normal to wait for an email response?

A paper from researchers at the University of Southern California's Viterbi School of Engineering found that the most common email response time is two minutes. Half of responders in this study responded in just under an hour. About 90% of people who were going to respond did so within a day or two.

How long is too long for a reply?

"After the 48-hour mark, if you really haven't said anything at all and someone asks you a question that needs an answer, then that's where you're starting to get into ... rudeness or inconsideration," she says. But even etiquette experts get bogged down.

What is considered a late reply?

In certain fast-paced industries, neglecting to respond to an email for more than an hour is considered a late response.

Is it rude to take a long time to reply?

Generally, it's best to reply to texts within a few hours unless you have a good reason not to. If you're busy or don't want to seem too eager, you can wait a little longer to reply. Ensure you don't leave someone hanging for too long, as that can be rude and off-putting.

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How do you politely follow-up on an email with no response?

Get to the point quickly and explain why you're writing again. It might also be helpful to include a link to your online portfolio or website even if you have done so before. Don't forget to add a few contact methods so it's easy for them to get in touch. Finally, end your email message with a call to action.

When should you email again after no response?

If you're only waiting a day or two to touch base again after the first outreach email, you're not giving them time to respond. Worse, it signals to your prospect you're not that busy — and no one wants to work with a desperate salesperson. Wait at least three days between your first and second follow-up attempts.

How can I politely tell someone that I m waiting for their response?

7 alternatives to “I look forward to hearing from you”
  1. 1 Use a call-to-action. ...
  2. 2 I'm eager to receive your feedback. ...
  3. 3 I appreciate your quick response. ...
  4. 4 Always happy to hear from you. ...
  5. 5 Keep me informed . . . ...
  6. 6 I await your immediate response. ...
  7. 7 Write soon!

How do you politely chase an email?

Tip: Be brief. Be polite by asking if they've looked it over rather than accuse or point out that you haven't received it yet. Add value by giving them context for the urgency if needed or urgency about the next steps. Finish with a call to action so they know what you want them to do and why it's important.

How do I stop waiting around for a reply?

Put your phone out of sight — and out of mind — for a while. "Sitting around waiting for them to text you is not the best way to spend your time," Brown says. "Continue to engage in activities that bring you pleasure, rather than waiting." Dyachenko agrees.

How do you politely nudge someone in an email?

Forwarding your previously sent email:

“Hello Kelly, I hope this doesn't feel like I'm rushing you. What do you think about this plan?” “Hey, good morning, Charlie! This is just a little nudge to say that we should get to solving this soon.

How do you follow-up without being annoying?

Keep your messages short and to the point: People are busy, and they don't have time to read lengthy emails or messages. Keep your follow-up messages short, concise, and to the point. Clearly state your purpose and what you're asking for, and avoid adding unnecessary information that could detract from your message.

Should you think twice before hitting Reply All to an email?

Reply to All Only if All Matters

Unless you know your reply is necessary for everyone in the To: field to see, you need to think twice when it comes to business emails. Doing so will reflect that you understand everyone's time is valuable by not sending information that may not apply to them.

Should I follow-up after no response?

With that said, the conventional advice is to wait two to three days before sending your first follow-up. You should give your prospect some time to respond at their own terms. Keep in mind that you should extend this wait time for every subsequent email you send in order to avoid annoying prospects.

How do you follow up without sounding passive aggressive?

Be Direct

You could try: “I'm following up on the below” or “Following up on this [request/question/assignment]” “I'm circling back on the below” or “Circling back on this [request/question/assignment]” “I'm checking in on the below” or “Checking in on this [request/question/assignment]”

How do you write a follow up email without sounding pushy?

However, some common elements to include are a clear and concise subject line summarizing the main topic or action of the email, a polite and friendly greeting that addresses the recipient by name if possible, a reminder of the original email or previous communication, relevant information or attachments that might ...

How do you politely ask for a status update in an email?

Read on for more.
  1. "Can you please update me?"
  2. "Would it be possible to receive an update?"
  3. "Would you kindly give me an update?"
  4. "Can you please give me a quick update?"
  5. "I wanted to see how things were going"
  6. "Is everything going alright with the project?"
  7. "Can I help in any way?"

What is the golden rule for email is to reply within?

Be courteous and reply promptly. In fact, it's preferable to reply within 24 business hours.

Is it unprofessional to send an email twice?

Double emailing

One email pet peeve many employers have is when someone sends many emails in a row without giving adequate time for a response. If people don't allow you at least 48 hours to sort things through, they can come off as pushy and unprofessional.

Why don't people reply all to emails?

People in the cc field are not typically part of the conversation with the sender. They are just being informed of the email. Therefore it's safe to assume you are not meant to respond to the whole group. “Reply all” is not necessary in response to congratulations or happy birthday emails for one person.

How do I follow up without seeming desperate?

You don't need to worry about alienating the person you're trying to work with if you follow these 5 tips.
  1. Be friendly, humble, and polite. It's easy to get frustrated when someone doesn't seem like they're being considerate of your time. ...
  2. Give it time. ...
  3. Keep it brief and to the point. ...
  4. Make it skimmable. ...
  5. Automate it.

How do you follow up without pressuring?

I find the whole game a gentle mix of art, science and luck:
  1. Avoid following up on Monday mornings. ...
  2. Always be cordial. ...
  3. Offer to help and be of assistance. ...
  4. Send good energy to the other person. ...
  5. Be thankful for the time they give you and set up the next call or time to follow up.

How many times should you send a follow up email?

The frequency of follow up emails is the next important consideration. Especially when we know that 80% of non-routine sales occur only after at least five follow-ups. You should send follow up emails a minimum of five times, each time giving the recipient more time to respond.

What is proper email etiquette replying?

Here are my favorite rules of the road for email:
  1. Reply -- No matter what. Acknowledge promptly that you received a message. ...
  2. If you're on the CC line, don't reply. ...
  3. Don't forget the attachments. ...
  4. Answer all questions. ...
  5. Bottom line up front. ...
  6. Keep the subject line current. ...
  7. Be careful about your tone. ...
  8. Lose the emoticons.

How do you get people to reply to your email?

Surprisingly Simple Ways To Get People To Respond To Your Email
  1. Use peer pressure in your favor.
  2. Use their name as often as possible.
  3. Use humor and compliments.
  4. Talk about them (not you)
  5. Say that it is important or urgent on the subject line.
  6. Final thought: never forget the basics.