How to get a refund from a company that won't respond?

1. Contact your state attorney general or state consumer protection office. ...
2. Contact a national consumer organization. ...
3. Contact your local Better Business Bureau The Better Business Bureau is made up of organizations supported by local businesses. ...
4. File a report with the FTC.

On what grounds can a customer ask for a refund?

When a product has a major problem, consumers can choose between a refund or replacement. When a service has a major problem, consumers have a right to alter their agreement with the service provider. Businesses must fix a minor problem with a product or service by at least giving a free repair.

How do I insist on a refund?

Make sure you return the item within 30 days, as between 30 days and six months, you're only entitled to a repair or replacement, not a refund. Beyond six months, and up to six years, you'll need to prove any fault was inherent from the start to get a repair or replacement.

What can I do if a company isn't refunding me?

Can the FTC help me get my money back?

In some cases, an FTC law enforcement action gets money back to people. To see recent FTC cases that resulted in refunds, go to ftc.gov/refunds.

How can I sue a company for not refunding me?

How do I win a refund dispute?

To win a chargeback dispute, you need to provide evidence to the bank that the product was delivered and any other relevant details of the transaction. Customer messages, delivery confirmations, and purchase history can be used as evidence to support a potential claim.

Can you file a lawsuit for not getting a refund?

You may also file a Refund Suit with the United States District Court or with the United States Court of Federal Claims within the statutory (by law) two-year period after receiving the letter of disallowance.

Can the BBB get me a refund?

Having the BBB mediate your complaint can sometimes result in a refund, but the BBB isn't able to force companies to fix the dispute. There are a few other places where you can report a problem that might or might not result in getting your money back.

What to do if you paid for something and never received it?

You should contact the seller to ask for a redelivery or a refund - you can phone, email or write a letter.

What is the difference between a chargeback and a refund?

Cost to merchant: Banks initiate chargebacks at the request of the cardholder, and are responsible for retrieving the funds from the merchant's account and returning them to the customer. In contrast, a refund involves the merchant voluntarily repaying their customer.

Can my bank help me get a refund?

The chargeback process lets you ask your bank to refund a payment on your debit card when a purchase has gone wrong. You should contact the seller first, as you cannot start a chargeback claim unless you have done this. Then, if you can't resolve the issue, get in touch with your bank.

How to demand a refund from a company?

First, reach out to the company that sold the product or service to you. Explain the issue—for example, the product you received was defective or wasn't what you ordered. Ask the company to refund the money or undo the charge. The seller might fix the problem.

Does filing a complaint with the FTC do anything?

The FTC's Bureau of Consumer Protection stops unfair, deceptive and fraudulent business practices by collecting reports from consumers and conducting investigations, suing companies and people that break the law, developing rules to maintain a fair marketplace, and educating consumers and businesses about their rights ...

What are my rights as a consumer?

The right to be informed: to be protected against fraudulent, deceitful, or grossly misleading information, advertising, labeling, or other practices, and to be given the facts needed to make informed choices. The right to choose: to have available a variety of products and services at competitive prices.

What is a section 75 claim?

Fortunately, certain credit card purchases are likely to be legally protected under Section 75 of The Consumer Credit Act 1974. What does this mean? It means your credit card provider could be jointly responsible with the retailer or supplier if something goes wrong.

What if a company does not refund you?

First you file a complaint with the company about this incident. Then you file a police report for fraud, or attempt to commit fraud. Even if the police refuse to do anything about it, you now have the legal ammunition you need to support their fraud when you sue them in Small Claims Court.

How to escalate a complaint?

What can I do if a company won't give me a refund?

If you can't get the support you need from the retailer in the form of a refund, repair or replacement, you can file a complaint with the company. If that still doesn't help, you can contact the Consumer Ombudsman.

How do you firmly ask for a refund?

What to do if you pay for a service and don't receive it?

A company can't make you wait forever. If something didn't arrive or you didn't accept it, and the company won't refund your money, dispute the charges.