What can I do if a company refuses to refund my money?
Asked by: Clementine Rolfson | Last update: October 11, 2025Score: 4.7/5 (49 votes)
- Contact your state attorney general or state consumer protection office. ...
- Contact a national consumer organization. ...
- Contact your local Better Business Bureau The Better Business Bureau is made up of organizations supported by local businesses. ...
- File a report with the FTC.
How do I force a company to refund?
First, reach out to the company that sold the product or service to you. Explain the issue—for example, the product you received was defective or wasn't what you ordered. Ask the company to refund the money or undo the charge. The seller might fix the problem.
Can I sue a company for not refunding my money?
You can file a small claims lawsuit against the company. You may not get all the money back, but its worth filing.
Can I dispute a charge if a company won't refund me?
That is, if a transaction was unauthorized, or if something you bought arrives broken, isn't what you ordered, or never arrives at all. You may also be able to dispute if the merchant fails to provide your refund, makes a mistake, or is otherwise uncooperative.
Can the FTC help me get my money back?
In some cases, an FTC law enforcement action gets money back to people. To see recent FTC cases that resulted in refunds, go to ftc.gov/refunds.
What do I do if a company won't refund me?
Does filing a complaint with the FTC do anything?
The FTC's Bureau of Consumer Protection stops unfair, deceptive and fraudulent business practices by collecting reports from consumers and conducting investigations, suing companies and people that break the law, developing rules to maintain a fair marketplace, and educating consumers and businesses about their rights ...
How long can a company take to refund money?
Refunds to debit cards tend to take between two and five business days, but it can take up to 30 days depending on the company issuing the refund.
What if a company is not refunding my money?
In case money is not refunded by the company you can send a legal notice demanding payment of full dues. In case it is not done then file a complaint in consumer forum for deficiency in service. Also you can register criminal complaint of cheating against the defaultors.
Can you file a lawsuit for not getting a refund?
You may also file a Refund Suit with the United States District Court or with the United States Court of Federal Claims within the statutory (by law) two-year period after receiving the letter of disallowance.
How do I win a refund dispute?
To win a chargeback dispute, you need to provide evidence to the bank that the product was delivered and any other relevant details of the transaction. Customer messages, delivery confirmations, and purchase history can be used as evidence to support a potential claim.
What if a company does not refund you?
First you file a complaint with the company about this incident. Then you file a police report for fraud, or attempt to commit fraud. Even if the police refuse to do anything about it, you now have the legal ammunition you need to support their fraud when you sue them in Small Claims Court.
How do I sue someone for not refunding money?
You can take the issue to small claims court and pursue legal action if it falls between the minimum and maximum money thresholds under court rules. You may want to get legal advice from an attorney with experience in collections matters. They may be able to help you decide if you have a civil case worth pursuing.
Can the BBB get me a refund?
Having the BBB mediate your complaint can sometimes result in a refund, but the BBB isn't able to force companies to fix the dispute. There are a few other places where you can report a problem that might or might not result in getting your money back.
How to demand a refund?
- Engaging with Customer Service.
- Providing Documentation or Proof of Purchase.
- Transaction Details.
- Problem Explanation.
- Desired Resolution.
- Inclusion of Documents.
- Communicate Next Steps.
- Document Preservation.
Is it legal to decline a refund?
Under U.S. federal law, businesses can refuse a refund request unless: Different state laws apply which enable customers to seek a refund. A cooling off period applies. The product is defective, broken, or damaged, or.
How do I sue a company for a refund?
- Gather evidence of the transaction and attempts at resolution.
- Determine which court has jurisdiction over your claim based on the amount in dispute.
- File a complaint with the appropriate court and pay any required fees.
- Serve notice of the lawsuit on the company.
- Allow time for the company to respond.
What do I do if a company won't give me my money back?
- Contact your state attorney general or state consumer protection office. ...
- Contact a national consumer organization. ...
- Contact your local Better Business Bureau The Better Business Bureau is made up of organizations supported by local businesses. ...
- File a report with the FTC.
Is it worth going to small claims court for $500?
Conclusion: Going to small claims court may be worth it for $500, but it will determine how you weigh your costs versus benefits. At a minimum, it is worth it to send a demand letter.
Will a collection agency sue for $5000?
Unpaid, credit card balances between $5,000 to $10,000 increase the likelihood of legal action by creditors or collection agencies. While agencies typically pursue the full amount owed, debt buyers may accept reduced payments.
What can I do if a company isn't refunding me?
If you can't get the support you need from the retailer in the form of a refund, repair or replacement, you can file a complaint with the company. If that still doesn't help, you can contact the Consumer Ombudsman.
How do I write a complaint letter about a refund?
Dear Sir/Madam, I am writing this letter to request a full refund for the clothes I ordered from your store. I had received a lot of reviews which is why I ordered a few cloth materials worth Rs. 20,000 for my painting business. I regret to inform you that I am not satisfied with the materials.
What is the consumer Rights Act 2015 refund?
Under the CRA 2015, a consumer has a legal right to reject goods that are faulty (i.e., not of satisfactory quality, unfit for purpose or not as described) and obtain a full refund. However, the consumer must act quickly once the fault is discovered.
What is the longest a refund can take?
Typically, you can expect to receive your refund more quickly via direct deposit than if you choose to receive a paper check. In fact, getting your refund via check can take one month when you e-file and two months when you file by mail.
How long can a company hold your money?
For example, for employees who quit, California's final paycheck law requires payment of wages within 72 hours or immediately if the employee gave at least 72 hours' notice. If the employee is discharged in California, then the law requires employers to provide any and all compensation due at the time of separation.
What are my rights as a consumer?
The right to be informed: to be protected against fraudulent, deceitful, or grossly misleading information, advertising, labeling, or other practices, and to be given the facts needed to make informed choices. The right to choose: to have available a variety of products and services at competitive prices.