What if I never received my order?

Can I get my money back for goods not received?

If you don't get something you paid for by credit, debit or charge card and the firm is refusing to refund you, you can ask your bank to 'reverse the transaction' and get your money back via chargeback.

What do I do if I bought something online and never received it?

Your first option is to contact the seller. Retailers must ship orders or notify you of a delay within 30 days. The law requires retailers to explain your right to a full refund for undelivered goods. The Mail or Telephone Order Merchandise Rule is a federal law that sets this 30-day requirement for online sales.

Who is responsible if you don't receive a package?

It is more often the seller's responsibility, whether or not it is their fault. First contact the seller as they might be willing to send you a replacement item.

What to do if you paid for a service and never received it?

Send a dispute letter to your credit card issuer at the address listed for billing disputes, errors, or inquiries — not the address for sending your payments. Look on your statement, online, or your credit card agreement to get the right address. Use this sample letter for disputing credit and debit card charges.

How to respond to an item not received?

What can I do if I haven't received my order?

What to do if your item hasn't turned up at all. If you've paid for goods that haven't been delivered at all, or the courier has told you they've been lost in transit, your next step is to go to the retailer. In this situation, the company should be able to refund you the full amount.

Can I get a refund on a money order that was never cashed?

Can you cancel a money order? You can cancel a money order that hasn't been cashed. (If it's already been cashed, skip ahead.) If you're not sure about your money order's status, you can track it by calling the issuer's customer service number or using the tracking feature on its website.

What if I paid for something and never got it?

If the business does not give you your refund, the recourse is now through your credit card provider. You can request that the charges on the card are reversed or cancelled – we also have a form available to help you through that process.

Who is responsible if a parcel goes missing?

It's the seller's responsibility to make sure the item is delivered to you. They should chase the courier to find out what happened to your order if there's a problem. If your parcel hasn't arrived: Check the delivery address you gave the seller, to make sure it's correct.

What to do if a company won't give you a refund?

You can notify the consumer protection division of your local district attorney's office of any violations, or file a complaint with our office using our online complaint form.

Is the seller responsible for a lost package?

Liability for Lost or Missing Packages

If the package is lost or damaged during transit with a third-party shipper or delivery service such as the United States Postal Service (USPS) or FedEx, the seller is responsible and usually must replace the item or give you a reimbursement.

What if a company is not refunding my money UK?

If you can't get the support you need from the retailer in the form of a refund, repair or replacement, you can file a complaint with the company. If that still doesn't help, you can contact the Consumer Ombudsman. They'll aim to help resolve your dispute within 10 working days.

Can you sue a company for not sending your order?

Failing to ship within 30 days of an order can lead to injunctive relief (a court order preventing you from shipping products), civil fines of up to $50,120 per violation for up to five years before the complaint, and consumer lawsuits.

Can I get a refund from my bank for goods not received?

The chargeback process lets you ask your bank to refund a payment on your debit card when a purchase has gone wrong. You should contact the seller first, as you cannot start a chargeback claim unless you have done this.

What happens if I don't receive my package?

File a Claim

If your mail or package included insurance, you may be able to file an insurance claim. For damaged or missing contents, we recommend filing a claim immediately, but you must file no later than 60 days from the date of mailing.

Can you sue for not getting a package?

Yes, depending on your claim, you may be able to sue the United States Postal Service (USPS). You can't sue for lost mail, so consider getting insurance for a particular package.

Who is responsible if a parcel is stolen from your doorstep?

If they've agreed on a safe space, or for the package to be left with a neighbour, then you are no longer responsible for the item or anything that goes wrong after the delivery has been made. If they didn't agree to any delivery instructions and the package is missing, then it is still your responsibility.

What to do if your order never arrives?

If your online order never arrives, first contact the retailer to report the issue. Under federal law, sellers must notify you of shipping delays beyond 30 days. Use tracking numbers to locate your package. If it's a scam, report it to the FTC and consider a credit freeze.

How can I get my money back from not receiving a product?

It can be considered a billing error to be charged for a purchase when you did not receive what you ordered or did not accept delivery of the purchased items. You should send a notice about a billing error to your credit card company within 60 days of the charge appearing on your credit card statement.

How do I get money back from a purchase I didn't make?

Once you notify your bank or credit union about an unauthorized transaction (that is, a charge or withdrawal you didn't make or allow), it generally has ten business days to investigate the issue. The bank or credit union must correct an error within one business day after determining that an error has occurred.