What insurance companies have the most complaints?
Asked by: Layne Bogisich | Last update: June 20, 2026Score: 4.2/5 (70 votes)
Major insurance companies with high volumes of customer complaints often include Allstate, Liberty Mutual, GEICO, and Farmers, largely due to their aggressive claims-handling, low payouts, or high market share, which naturally results in more grievances. For homeowners insurance, American Bankers Insurance Company (an Assurant company) and Spinnaker Insurance reported high complaint ratios, while Infinity (a Kemper company) topped auto insurance complaints.
Which insurance company denies the most claims?
Based on 2024–2025 data, Allstate and Farmers are frequently cited as having the highest rate of homeowners insurance claims closed without payment, with denial rates for some affiliates reaching around 50%. For health insurance, UnitedHealthcare and AvMed had the highest denial rates in 2023 at 33%.
Which insurance company has the lowest customer satisfaction?
Which Insurance Companies Are Considered The Worst?
- UnitedHealth. ...
- State Farm. ...
- Elevance Health (Formerly Anthem) ...
- Unum. ...
- Federal Employee Benefits. ...
- Farmers. ...
- Liberty Mutual. ...
- USAA. USAA started in 1922, and like Farmers, it's one of the country's biggest homeowner's insurance companies.
What car insurance company to stay away from?
California: Wawanesa. Central: Shelter. Florida: State Farm. Mid-Atlantic: Erie Insurance.
What insurance company has the highest customer satisfaction?
Based on 2026 industry data, USAA frequently holds the highest customer satisfaction for auto and home insurance, though it is restricted to military members and their families. For the general public, Amica Mutual and Erie Insurance consistently rank highest for service and claims, while State Farm leads in overall brand trust and reliability.
55 Most Ridiculous Complaints About Insurance
Who is the #1 insurance company in the USA?
UnitedHealth Group is generally considered the #1 insurance company in the U.S. based on premium income and market share. It is the largest insurer by net premiums written, generating over $248 billion in 2023. However, the top ranking varies by insurance type (e.g., auto, life), with State Farm leading in P&C.
Is Blue Cross Blue Shield better than UnitedHealthcare?
Blue Cross Blue Shield (BCBS) is generally considered better for wider provider networks, ease of claims, and customer service, while UnitedHealthcare (UHC) often provides better value in Medicare Advantage and has a broader national reach. BCBS is often preferred by providers and patients, but UHC is frequently more cost-effective.
Who is the most trusted auto insurance company?
10 Best Auto Insurance Companies
- Best Overall for Quality and Affordability: State Farm.
- Best for Cheap Coverage: GEICO.
- Best for Military/Veterans: USAA.
- Best for Bundling: Amica.
- Best for Full Coverage: Auto-Owners.
- Best for Families With Young Drivers: COUNTRY Financial.
- Best for Mileage-Based Insurance: Nationwide.
What not to say to the insurance adjuster?
Avoid making statements like, “I'm fine,” “It's not that bad,” or “I don't really need to see a doctor.” Insurance adjusters rely on your early descriptions to judge how seriously you are hurt, and any language about your pain not being that bad can be used against you in the future.
What insurance company gets sued the most?
GEICO. Though GEICO is one of the largest insurers in the U.S., it's also one of the most frequently sued. Several courts have awarded multi-million-dollar bad faith verdicts against GEICO for failure to settle claims reasonably.
What companies are known for bad customer service?
Here is a list of companies with worst customer service:
- Comcast – Consistently Poor Support & Response Times. ...
- Wells Fargo – Billing & Refund Issues Frustrate Customers. ...
- AT&T – Automated Support with No Human Assistance. ...
- Spirit Airlines – Poor Product Knowledge Among Support Agents.
Which insurance companies are not on Compare the Market?
These include insurers that have traditionally avoided comparison sites, such as Direct Line and NFU Mutual, as well as certain policies sold directly by providers, including Aviva, Co-op Insurance and Saga.
Is GEICO or Progressive better?
Geico is generally better for drivers seeking the lowest premiums, while Progressive is often superior for high-risk drivers (accidents/tickets) and those needing extensive customization, such as rideshare coverage. Geico typically offers cheaper rates in most states, but Progressive often excels in digital tools and specialized add-ons.
Which insurance to avoid?
Based on expert financial advice and consumer reports, insurances to avoid generally include those covering low-cost items, items with low probability of loss, or products that overlap with existing coverage. Often-cited unnecessary policies include extended warranties, rental car insurance (usually covered by personal auto insurance), and credit insurance.
What are the top 5 worst car insurance companies?
Here's what we found:
- 1 – Allstate. We've all heard the slogan “Are you in good hands?” and decades of complaints show that a great number of Allstate policyholders are not. ...
- 2 – AIG. ...
- 3 – State Farm. ...
- 4 – Farmers Insurance. ...
- 5 – Liberty Mutual. ...
- 6 – Progressive. ...
- 7 – Travelers. ...
- 8 – Nationwide.
What scares insurance adjusters?
How to Intimidate the Insurance Adjuster
- Understanding the complexities of all relevant insurance policies.
- Gathering evidence, such as medical records, police reports, witness statements, surveillance footage, and other relevant information or documentation.
- Pursuing compensation from all liable parties.
What is the 80% rule for insurance?
The 80% rule in homeowners insurance dictates that you must insure your dwelling for at least 80% of its total replacement cost to receive full coverage (replacement cost) on claims. If coverage falls below this threshold, insurers may only pay a portion of a partial loss or the actual cash value rather than the cost to rebuild.
What are signs of a good settlement offer?
Consulting the best personal injury attorney can help ensure every loss is accounted for and that your settlement truly reflects your full damages.
- The Amount Reflects the Severity and Long-Term Impact. ...
- The Offer Improves After Negotiation. ...
- The Settlement Falls Within Common Ranges for Similar Cases.
What not to tell your insurance company?
After an accident, never admit fault, apologize, or speculate on details, as these can be used to deny or lower your claim. Avoid giving recorded statements, downplaying injuries with phrases like "I'm fine," or volunteering unnecessary information. Stick strictly to verified facts: time, location, and damage.
Who is the #1 auto insurer?
As of May 2026, State Farm is the largest car insurance company in the U.S. by market share. For the best overall value and low rates, Travelers is top-rated, while USAA (for military) and Amica are ranked highest for customer service.
Who is the top 5 car insurance company?
Best Car Insurance Companies in India
- HDFC Ergo Car Insurance. ...
- Bajaj Allianz Car Insurance. ...
- Royal Sundaram Car Insurance. ...
- Acko Car Insurance. ...
- SBI General Car Insurance. ...
- Kotak Mahindra General Car Insurance. ...
- Liberty Car Insurance. ...
- Reliance General Car Insurance.
What are the cons of Blue Cross Blue Shield?
BCBS Cons
- Beneficiaries will often need to pay a Part B premium as well as a Medicare Advantage premium.
- BCBS does not offer as many Special Needs Plans (SNPs) as other types of Medicare Advantage plans.
- Premiums and benefits might change every year on January 1.
What is the top 5 best health insurance?
List Of Top Health Insurance Companies In USA for 2026
- UnitedHealthcare.
- Elevance Health (formerly Anthem)
- Kaiser Permanente.
- Centene Corporation.
- Humana.
- CVS Health (Aetna)
- Cigna Healthcare.
- Health Care Service Corporation (HCSC)
Is UnitedHealthcare or Aetna better?
Whether Aetna or UnitedHealthcare (UHC) is "better" depends on your priorities, as UHC generally offers larger networks and better HSA options, while Aetna is often considered better for customer service and Medicare Advantage quality. Both are top-tier providers with extensive nationwide coverage, but individual plan specifics vary significantly by location and employer.