What is a Tier 1 IT job?
Asked by: Carolyn Ortiz | Last update: October 19, 2025Score: 4.5/5 (50 votes)
Tier 1 Support: This is typically considered an organization's “first line of defense.” Tier 1 support staff will usually be charged with solving basic issues like password resets, printer configurations, and basic troubleshooting.
What is Tier 1 IT role?
Level 1 help desk, or tier 1 support, is the first level in which customers or users can make direct contact with a live person to solve their problems. The goal of effective L1 support is to quickly resolve a user issue, both for a better user experience and to keep costs down.
What is a Tier 1 job?
Help Desk Tier 1 is an entry-level position. Professionals at this level typically have less than two years of work experience. The role often requires an associate degree or completion of coursework at a technical school.
What is Tier 1 and Tier 2 IT?
Tier-1 team is responsible for SLA compliance. Tier 2: Tech support team has the knowledge and skills to resolve complicated (as compared to Tier 1) tickets and will often use remote control tools.
What is a level 1 IT support job description?
* Providing hardware/software support by telephone, email, callout or via remote tools. * Installing and configuring new (Windows) computers, notebooks, printers, multi-function devices and telephone handsets. * Installing software, upgrading operating systems (Windows 7 to Windows 10) and software version upgrades.
What Does IT Support Do? Level 1, Level 2, Level 3 Escalations [Overview]
What is level 1 and level 2 IT support?
Each tier typically corresponds to a specific type of expertise, making it easier for companies to streamline their support efforts and escalate issues accordingly. These are the 5 levels of IT support: Tier 0: Self-service support. Tier 1: Basic help desk support. Tier 2: Advanced technical support.
What is a level 1 position?
Level I employees are beginning level employees who have a basic understanding of the occupation through education or experience. They perform routine or moderately complex tasks that require limited exercise of judgment and provide experience and familiarization with the employer's methods, practice, and programs.
What is L1, L2, L3 in IT company?
L1 support is the first line of contact for end-users, handling basic troubleshooting and common issues. L2 support deals with more complex problems that require deeper technical knowledge. L3 support is the highest tier, involving expert engineers who tackle the most challenging and critical issues in the software.
What is tier 3 in IT?
Tier 3 Support: Tier 3 is usually the highest level of technical skill in an organization, and often includes the product engineers or developers.
Who is considered Tier 1?
Tier 1 - the elite special operations soldiers. Perform counterterrorism, hostage rescue, targeted assassinations, etc. They are pulled from the ranks of the best tier 2 soldiers. DEVGRU pulls from the other navy SEAL teams.
What is a T1 job level?
Trades Level 1(T1) employee means an employee that has completed a Trade Certificate or who holds a Tradespersons Rights Certificate in a relevant discipline and who is required to exercise the skills and knowledge of those qualifications.
How to become Tier 1 help desk?
- Understanding the Role and Importance. ...
- Technical Proficiency. ...
- Communication Skills. ...
- Problem-Solving Abilities. ...
- Handling High Volume of Requests. ...
- Dealing with Complex Issues. ...
- Effective Training Programs. ...
- Utilizing the Right Tools and Technology.
What are Tier 1 jobs?
TEER 1: professional jobs that usually call for a degree from a university. TEER 2 or 3: technical jobs and skilled trades that usually call for a college diploma or training as an apprentice. TEER 4: intermediate jobs that usually call for high school or job-specific training.
What is Tier 2 in information technology?
Tier 2 support is for more complex issues that require deeper technical knowledge and expertise than Tier 1. While Tier 1 handles simpler troubleshooting, Tier 2 IT staff handle and solve problems that require more in-depth and specialized knowledge.
What is a Tier 1 employee?
Tier 1 Employee means any elected officer of the Employer, any employee who is eligible to participate in the Employer's Executive Performance Plan (or any successor to such plan) and any other employee of the Employer designated as such by the Plan Administrator.
What is Level 3 in IT company?
Level 3 support consists of experts, who may include specialists such as architects, engineers, and creators. These support experts have access to the highest level of company and product information. They can provide solutions for a wide variety of technical problems.
What is the salary of a L1, L2, and L3 engineer?
L1 L2 Support Engineer Salary in India ranges between ₹1.9 Lakh to ₹7.5 Lakhs for less than 1 year of experience to 6 years of experience . Salary estimates are based on 549 latest salaries received from L1 L2 Support Engineer.
What is level 1 IT support?
L1 IT infra support is the first line of assistance provided through phone, chat, or email. The pre-sale support chats and emails are addressed by Level 1 technicians whose technical knowledge is limited compared to the L2 and L3 level technicians.
What is Tier 1 and Tier 2 in it?
Tier 1 is the initial point of contact, handling basic user inquiries and providing general assistance. Tier 2 steps in when more complex issues arise, requiring specialized knowledge and advanced troubleshooting skills.
How much does a Tier 1 make?
As of Jan 20, 2025, the average weekly pay for a Tier 1 in the United States is $1,696 a week. While ZipRecruiter is seeing weekly wages as high as $2,481 and as low as $635, the majority of Tier 1 wages currently range between $1,355 (25th percentile) to $2,028 (75th percentile) across the United States.
What is L1 job level?
L1, or Level 1 support, represents the initial point of contact for end-users seeking technical assistance. The primary responsibility of L1 support is to handle basic queries and resolve straightforward issues.
Is 2 years experience considered entry-level?
How much experience do I need for an entry-level job? Most entry-level jobs list two to five years of previous experience as a requirement. However, consider that most of the job listings you see are based on the ideal candidate.
What is a Title 1 position?
The Title I Teacher is assigned the responsibility of assisting Title I students and their families to ensure attaining and maintaining academic success. Primary Responsibility to: Director of Programs and School Principal. Responsibilities (Job functions)