What is an example of type 2 workplace violence?
Asked by: Rodrigo Erdman | Last update: February 16, 2026Score: 4.1/5 (45 votes)
Type 2 workplace violence involves incidents where customers, clients, patients, or visitors become violent towards employees, often due from frustration with services, mental health issues, or substance abuse, common in healthcare, social services, transport, and retail, with examples like a patient assaulting a nurse, a customer yelling at a waiter, or a rider attacking a driver.
What is type 2 workplace violence?
Type II: Involves a customer, client, or patient. In this type, an “individual has a relationship with the business and becomes violent while receiving services.”
What is an example of Type 2 customer client workplace violence?
#2: Customer/Client
Employees working in the healthcare industry are at the highest risk of customer/client violence. Examples of customer/client violence may include: A patient hits a nurse while being examined. A customer at a restaurant becomes aggressive and argues with the employees.
Which of the following is an example of a type 2 category of violence?
Type II: Customer, Client or Patient Violence - This type of violence occurs in a workplace, in which the violence is committed by clients, customers, students, patients, or anyone else that is known to the workplace.
What is type 2 workplace violence quizlet?
TYPE II. Customer /CLient/Patient. - Violence directed at employees by: customers, clients, patients, students, inmates or any others to whom the employer provides a service. - Occurs in context of employee engaging in normal work task.
Violence in the workplace
What is an example of level 2 hostile behavior in workplace violence?
However, of these options, verbally abusive behavior is the most accurate representation of a level 2 warning sign. This level usually involves expressions of intense anger and hostility, often resulting in direct or indirect threats, abusive language, and shouting toward others.
What are the four types of workplace violence?
The four types of workplace violence are: Type 1 (Criminal Intent) by strangers for robbery/crime; Type 2 (Customer/Client) by those receiving services (patients, students); Type 3 (Worker-on-Worker) by current or former employees; and Type 4 (Personal Relationship) by someone known to the employee, like a domestic partner. These categories, recognized by organizations like CDC and OSHA, help businesses address risks from outsiders, service users, colleagues, and personal lives impacting work.
What are 5 examples of workplace violence?
The five common types of workplace violence are Criminal Intent (strangers attacking for robbery/crime), Customer/Client, Worker-to-Worker (coworkers/supervisors), Domestic Violence (partner violence spilling into work), and Ideological Violence (terrorism/hate crimes). These categories cover threats, harassment, intimidation, and physical harm from various perpetrators, from outsiders to insiders.
What are two types of violence?
- Physical Violence. Physical violence occurs when someone uses a part of their body or an object to control a person's actions.
- Sexual Violence. ...
- Emotional Violence. ...
- Psychological Violence. ...
- Spiritual Violence. ...
- Cultural Violence. ...
- Verbal Abuse. ...
- Financial Abuse.
What is an example of Type 1 workplace violence?
"Type 1 Violence" means workplace violence committed by a person who has no legitimate business at the worksite and includes violent acts by anyone who enters the workplace or approaches workers with the intent to commit a crime. Examples include: Retail robberies.
What type of relationship does a violent person taking part in type 2 workplace violence have to the workplace?
(II) "Type 2 violence," which means workplace violence directed at employees by customers, clients, patients, students, inmates, or visitors. (III) "Type 3 violence," which means workplace violence against an employee by a present or former employee, supervisor, or manager.
Which of the following are potential risk factors for type 2 violence in the workplace?
Type 2 violence refers to violence perpetrated by individuals who are not employees or customers of the organization. Lack of controlled access and working in isolation increase the risk of such violence.
Which of the following are considered examples of workplace violence?
Workplace violence is any act or threat of physical violence, harassment, intimidation, or other threatening behavior that occurs at the work site. It ranges from threats and verbal abuse to physical assaults and even homicide.
What is Type 2 customer client type of workplace violence?
Type 2: Customer/Client
Type 2 violence is the most common in healthcare settings. This course considers the customer/client relationship to include patients, their family members, and visitors, and will be referred to as CLIENT-ON-WORKER VIOLENCE.
Who is most at risk for type 2 violence?
The individual who is MOST at risk for perpetrating type 2 violence is a person experiencing dementia-related behaviors. Dementia-related behaviors can lead to confusion, agitation, and aggression, increasing the risk of violent outbursts towards healthcare workers.
What are the 5 levels of workplace violence?
Explore 5 types of workplace violence: criminal intent, customer/client violence, worker-to-worker, domestic, and ideological violence for preventive measures.
What is an example of type 2 violence?
TYPE 2: VIOLENCE BY CUSTOMERS OR CLIENTS EXAMPLES INCLUDE: 1. Transportation service providers, such as, municipal bus or railway operators 2. Social welfare service providers in unemployment offices, welfare eligibility offices, homeless shelters, probation offices, and child welfare agencies 3.
What are two types of assault?
Types of assault
- Common assault: when someone uses force, such as pushing or slapping, or makes threats of violence. ...
- Actual bodily harm (ABH): when someone is hurt or injured as a result of an assault.
- Grievous bodily harm (GBH) or wounding: when someone is seriously injured in an assault, such as being stabbed.
What is the second order of violence?
Second-order violence aims to eliminate support for women, children and adolescents in situations of gender-based violence, and is mainly committed through acts to affect the personal and professional reputation of people in their surroundings, friendships, relatives and professionals.
What are the 4 types of workplace violence?
The four types of workplace violence are: Type 1 (Criminal Intent) by strangers for robbery/crime; Type 2 (Customer/Client) by those receiving services (patients, students); Type 3 (Worker-on-Worker) by current or former employees; and Type 4 (Personal Relationship) by someone known to the employee, like a domestic partner. These categories, recognized by organizations like CDC and OSHA, help businesses address risks from outsiders, service users, colleagues, and personal lives impacting work.
What are the three main types of violence?
The three main types of violence, as defined by Johan Galtung, are Direct Violence (physical/verbal acts), Structural Violence (systemic inequality and unequal life chances), and Cultural Violence (elements of culture that justify other violence). These types interact, with direct violence being visible, structural violence being embedded in institutions (like poverty or discrimination), and cultural violence justifying the other two through beliefs, norms, or traditions.
What are the three D's of workplace violence?
The Three D's of D.O.T Intervention: Direct, Distract, and Delegate. You may be wondering about how you can intervene if you see an incidence of violence happening or a situation has the potential for violence?
What are 5 examples of violence in the workplace?
The five common types of workplace violence are Criminal Intent (strangers attacking for robbery/crime), Customer/Client, Worker-to-Worker (coworkers/supervisors), Domestic Violence (partner violence spilling into work), and Ideological Violence (terrorism/hate crimes). These categories cover threats, harassment, intimidation, and physical harm from various perpetrators, from outsiders to insiders.
What are the five objectives of the workplace violence Tier 2?
The objectives of the Workplace Violence Tier 2 Module include understanding situational awareness, vulnerable points on the body, after-event debriefing, defensive positions, and patient control methods.
What are the 4 most frequent areas for workplace violence?
There are four common types of workplace violence that organizations should be aware of: customer or client violence, worker-to-worker violence, domestic violence, and criminal intent. These types of violence can have different underlying causes and may require specific prevention strategies.