What is rule number 1 in customer service?
Asked by: Dana Stark | Last update: January 31, 2026Score: 4.2/5 (22 votes)
1. Listen to our customers & clients. It's our duty to understand what customers need and there's only one way to achieve that: by listening and understanding. Only then can we ensure they get what they are truly wanting.
What is the rule 1 customer is always right?
"The customer is always right" is a motto or slogan which exhorts service staff to give a high priority to customer satisfaction. It was popularised by pioneering and successful retailers such as Harry Gordon Selfridge, John Wanamaker and Marshall Field.
What is the rule number 1 in business?
The three Golden Rules of money management for BUSINESSES looks like this: • Golden Rule #1: Revenue first. Golden Rule #2: Revenue first. Golden Rule #3: Revenue first. I recently asked a successful business acquaintance what it was he felt business owners should know about creating a profitable business.
What is the 10 to 10 rule in customer service?
The 10 to 10 rule in customer service is pretty straightforward: The first 10 seconds of a customer conversation set up the tone, and the last 10 seconds determine how customers feel about the entire experience. Think of it like the first and final scenes of a movie.
What is tier 1 support in customer service?
The role of Tier 1 support is to provide the initial point of contact for customers contacting the company. They are responsible for handling basic customer inquiries and troubleshooting simple issues. In many cases, they will be able to resolve the issue without escalating it to a higher level.
Six Cardinal Rules of Customer Service Rule 1
What is the 10 5 3 rule in customer service?
The 10-5-3 rule in customer service is a guideline for staff to acknowledge and engage customers at specific distances: at 10 feet, make eye contact and smile; at 5 feet, add a friendly verbal greeting like "Good morning"; and at 3 feet, offer warm, personalized assistance, ensuring customers feel seen and welcome, often adapted for different environments like retail or contact centers.
What is tier 1, 2, 3 support?
Tier 1, 2, and 3 support is a structured system for resolving issues, starting with basic help (Tier 1), escalating to more complex problems (Tier 2), and finally reaching expert/developer-level specialists for critical issues (Tier 3). Each tier handles increasing complexity, moving from common user questions to deep system/code fixes, with costs and expertise rising accordingly.
What is the golden rule in customer service?
In spite of all the noise and hype involving customer service these days, it truly boils down to one simple, age-old truth, often referred to as the Golden Rule: "Treat others as you would want to be treated."
What is the 80 20 rule for customer service?
CLV's advantage is that it recognizes a customer's value beyond their first purchase and sees potential in the long term. If the Pareto principle, also known as the 80/20 rule, holds true for your business, it means that 80% of your revenue is being generated by 20% of your customers.
What are the 5 pillars of customer success?
The work of customer success operations is often described through five “pillars” that hold up the overall operational infrastructure: data, processes, people, systems, and strategy.
Why is rule number 1 so important?
In various contexts, the phrase 'Rule Number 1' often emerges as a guiding principle or essential directive. For students, it might translate to practical advice like 'Don't be late for school,' emphasizing punctuality and responsibility. This simple yet powerful rule sets the tone for a successful day of learning.
What is Warren Buffett's #1 rule?
Warren Buffett's #1 rule of investing is famously simple and stark: "Rule No. 1: Never lose money. Rule No. 2: Never forget Rule No. 1.". This principle emphasizes capital preservation and avoiding significant losses, suggesting that protecting your principal is more crucial for long-term wealth building than chasing high, risky returns. It means focusing on buying good businesses at fair prices, understanding what you invest in, and being disciplined to prevent large, permanent losses, even if it means missing out on some fast gains.
What are the 7 C's of customer service?
The 7 Cs in the context of CRM are Context, Customization, Collaboration, Connection, Communication, Customer Service and Culture. They provide a holistic approach to managing and enhancing customer relationships.
What are 5 qualities of good customer service?
10 Characteristics Every Customer Service Representative Should Have
- Problem-Solving Skills. The number one skill you need to excel in for good customer service is problem-solving. ...
- Clear Communication. ...
- Friendly Attitude. ...
- Empathy. ...
- Business Acumen. ...
- Product/Service Knowledge. ...
- Strong Time Management. ...
- Patience.
How to deal with rude customers?
20 suggestions for how to deal with disrespectful customers
- Be empathetic. Empathy can be a powerful tool when discussing customers' issues. ...
- Listen actively. ...
- Separate the issue into smaller issues. ...
- Repeat what the customer says back to them. ...
- Stay calm. ...
- Offer solutions. ...
- Act quickly. ...
- Offer a sincere apology.
What is the 3-3-3 rule in sales?
The "3 3 3 rule in sales" isn't one single definition but a collection of strategies focusing on threes for better prospecting, outreach, and follow-up, often involving three key messages, targeting three contact levels (exec, manager, user) within a client, or a 3-touch, 3-week cadence (calls, emails, social) for consistent engagement, all designed to cut through noise and build deeper, resilient client relationships.
What is the 50/50 rule in customer service?
The 50/50 rule means that you should devote half of your attention to results, and the other half to your client's experience. I love this idea because it translates in a very elegantly way that, while expertise matters, it is not enough to win the trust and loyalty of clients.
What is the Pareto rule?
What is the Pareto principle? The Pareto principle states that for many outcomes, roughly 80% of consequences come from 20% of causes. In other words, a small percentage of causes have an outsized effect.
What are the 7 pillars of customer service?
This document outlines 7 pillars of customer service: 1) Develop a customer service mission statement, 2) Ensure customer service has the proper attitude and action, 3) Provide base training for employees, 4) Coach employees, 5) Send creative thank you's, 6) Perform functional walkthroughs, and 7) Engage with customers ...
What are the 3 P's of customer service?
What Are The 3Ps Of Customer Service (The 3 Most Important Qualities) The 3 most important qualities of customer support and service are the 3 Ps: patience, professionalism, and a people-first attitude.
What are the 5 P's of customer service?
There are five P's to effective customer experience leadership: passion, persuasion, pilot, performance and paradigm. The five P's work for all types of businesses, products and services.
What is level 0 support?
Level 0: Self-service
At level zero, users act as their own support. They find answers through company-provided resources such as FAQ pages, knowledge bases, service catalogs, how-to guides, user forums, and AI chatbots.
What is L1, L2, L3, L4, L5 support?
While L1 support focuses on quick resolutions, L2 support delves into the intricacies of technical issues and provides in-depth solutions, often requiring specialized knowledge. L3, or Level 3 support, represents the highest tier of technical support.
What is level 1 support?
Level 1 IT support is your help desk frontline, handling basic technical issues and providing initial troubleshooting.