What is type 2 workplace violence quizlet?

Asked by: Alvena Ferry  |  Last update: May 10, 2026
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Type 2 workplace violence, often seen in Quizlet examples, involves violence against employees by individuals who have a legitimate relationship with the organization, such as customers, clients, patients, students, inmates, or visitors, often stemming from frustration with service, quality, or denial of service, common in healthcare, retail, and transportation.

What is type 2 violence in the workplace?

Type 2: Customer/Client

Type 2 violence is the most common in healthcare settings. This course considers the customer/client relationship to include patients, their family members, and visitors, and will be referred to as CLIENT-ON-WORKER VIOLENCE.

What is the difference between Type 1 and Type 2 workplace violence?

Type I: Involves “criminal intent.” In this type of workplace violence, “individuals with criminal intent have no relationship to the business or its employees.” Type II: Involves a customer, client, or patient.

What is an example of Type 2 customer client workplace violence?

#2: Customer/Client

Employees working in the healthcare industry are at the highest risk of customer/client violence. Examples of customer/client violence may include: A patient hits a nurse while being examined. A customer at a restaurant becomes aggressive and argues with the employees.

What are the four types of workplace violence?

The four types of workplace violence are: Type 1 (Criminal Intent) by strangers for crimes like robbery; Type 2 (Customer/Client) by those receiving services, like patients or students; Type 3 (Worker-on-Worker) by current or former employees; and Type 4 (Personal Relationship) from domestic issues spilling into the workplace. These categories help organizations develop specific prevention strategies. 

Violence in the workplace

45 related questions found

What is type 3 workplace violence?

Type 3, which means workplace violence against an employee by a present or former employee, supervisor, or manager. Type 4, which means workplace violence committed in the workplace by a person who does not work there but has or is known to have had a personal relationship with an employee.

What are the two main types of violence?

Physical violence occurs when someone uses a part of their body or an object to control a person's actions. Sexual violence occurs when a person is forced to unwillingly take part in sexual activity. Emotional violence occurs when someone says or does something to make a person feel stupid or worthless.

Which of the following is an example of a type 2 category of violence?

Type II: Customer, Client or Patient Violence - This type of violence occurs in a workplace, in which the violence is committed by clients, customers, students, patients, or anyone else that is known to the workplace.

What is an example of Type 1 workplace violence?

"Type 1 Violence" means workplace violence committed by a person who has no legitimate business at the worksite and includes violent acts by anyone who enters the workplace or approaches workers with the intent to commit a crime. Examples include: Retail robberies.

What is an example of level 2 hostile behavior in workplace violence?

However, of these options, verbally abusive behavior is the most accurate representation of a level 2 warning sign. This level usually involves expressions of intense anger and hostility, often resulting in direct or indirect threats, abusive language, and shouting toward others.

Who is most at risk for type 2 violence?

The individual who is MOST at risk for perpetrating type 2 violence is a person experiencing dementia-related behaviors. Dementia-related behaviors can lead to confusion, agitation, and aggression, increasing the risk of violent outbursts towards healthcare workers.

What are the three D's of workplace violence?

The Three D's of D.O.T Intervention: Direct, Distract, and Delegate. You may be wondering about how you can intervene if you see an incidence of violence happening or a situation has the potential for violence?

What are the 5 levels of workplace violence?

Explore 5 types of workplace violence: criminal intent, customer/client violence, worker-to-worker, domestic, and ideological violence for preventive measures.

What type of relationship does a violent person taking part in type 2 workplace violence have to the workplace?

(II) "Type 2 violence," which means workplace violence directed at employees by customers, clients, patients, students, inmates, or visitors. (III) "Type 3 violence," which means workplace violence against an employee by a present or former employee, supervisor, or manager.

What are 5 examples of workplace violence?

The five common types of workplace violence are Criminal Intent, where robbers target employees; Customer/Client violence, from patrons; Worker-to-Worker, involving current or former colleagues; Domestic Violence, spilling over from personal life; and Ideological Violence, motivated by political or extremist views. These range from threats and harassment to physical assaults, impacting safety and requiring specific prevention plans, notes this Everbridge article. 

Can you be fired for workplace violence?

Are Violent Employees Protected Under the Law? Generally, employees who engage in violence in the workplace are not protected by any law and may be disciplined or terminated.

What is type 2 workplace violence?

Type 1 violence is perpetrated by a person with criminal intent who has no legitimate relationship with the workplace. Type 2 violence is perpetrated by a customer, client, or other person in the custody of the organization, such as a passenger, student, or person being detained.

What is level 1 workplace violence?

Level One Workplace Violence. At Level One Workplace Violence, the person displays intimidating, disrespectful, uncooperative, and/or verbally abusive behaviors. Essentially, they display the early warning signs of workplace violence tendency.

What are the four types of violence?

The four main types of violence, especially in interpersonal contexts like domestic abuse, are Physical, Sexual, Psychological/Emotional, and Stalking (or Economic/Controlling behaviors are sometimes included). These categories cover direct harm, coercion, controlling actions, and fear-inducing behaviors, with physical violence being hitting/shoving, sexual violence involving non-consensual acts, psychological aggression including threats and intimidation, and stalking involving persistent harassment. 

Which of the following is an example of type 2 customer/client type of workplace violence?

Type II – Customer/Client. This type of violence occurs between someone working at the business and someone interacting with the business. For example, if an ER patient attacks a nurse.

What are the 4 stages of workplace violence?

No matter who is displaying the abusive or aggressive behaviour – a customer, client, contractor, co-worker or supervisor – knowing when and how to respond can protect workers. There are four escalating stages to aggression: early warning signs, hostile, threatening, and assaultive.

What are the five objectives of the workplace violence Tier 2?

The objectives of the Workplace Violence Tier 2 Module include understanding situational awareness, vulnerable points on the body, after-event debriefing, defensive positions, and patient control methods.

What is a type 3 violence example?

Worker-on-worker violence (Type III violence)

It can manifest in various forms, such as physical altercations, verbal abuse, or even sabotage of work materials. This type of violence is typically the result of long-standing tensions or unresolved conflicts between employees, which may escalate to a violent incident.

What type of violence is most common?

Intimate partner violence (IPV) is a serious public health problem that is disturbingly common among adolescents and young adults ages 10 to 24. In fact, it is by far the most prevalent type of youth violence, and it impacts our nation's youth regardless of gender, race, socioeconomic class, or sexual orientation.

What are the three levels of violence?

There are three stages to the cycle of violence:

  • First is the tension building phase. In this phase, the batterer gets edgy and tension begins to build up. ...
  • Second is the actual explosion phase where the physical abuse occurs. It can last from a few minutes to several hours.
  • Third is the honeymoon phase.