Which car insurance company's customers are 96% more likely to file a complaint?

Asked by: Don Koss PhD  |  Last update: July 19, 2026
Score: 4.8/5 (72 votes)

Based on analysis of auto complaint index data, Liberty Mutual customers are reported as 96% more likely to file complaints compared to typical insurance customers, often appearing in analyses of high-complaint, low-satisfaction carriers.

Which insurance company denies the most claims?

Based on 2024–2025 data, Allstate and Farmers are frequently cited as having the highest rate of homeowners insurance claims closed without payment, with denial rates for some affiliates reaching around 50%. For health insurance, UnitedHealthcare and AvMed had the highest denial rates in 2023 at 33%.

What are the top 5 worst car insurance companies?

Here's what we found:

  • 1 – Allstate. We've all heard the slogan “Are you in good hands?” and decades of complaints show that a great number of Allstate policyholders are not. ...
  • 2 – AIG. ...
  • 3 – State Farm. ...
  • 4 – Farmers Insurance. ...
  • 5 – Liberty Mutual. ...
  • 6 – Progressive. ...
  • 7 – Travelers. ...
  • 8 – Nationwide.

Which insurance company has the lowest customer satisfaction?

Farmers made Consumer Reports' 2024 lowest-rated car insurance list, as did all of the other major carriers we list here except for Nationwide. It scored low in overall customer satisfaction, coverage, help and advice, policy review, and service.

Which car insurance has the highest customer satisfaction?

Best for customer satisfaction: Acuity

In addition to receiving fewer complaints than expected for a company of its size, Acuity offers many common car insurance discounts as well as a variety of other types of insurance.

How Can I Win Against an Insurance Company?

27 related questions found

What is the most trusted car insurance company?

Progressive is the best car insurance company in our analysis, earning 5 out 5 stars. Other top companies from our evaluation are Travelers, Geico, Auto-Owners, Erie and USAA.

Which car has the most complaints?

Contents

  • 4.10 Leyland P76 (1973–1975)
  • 4.11 Ford Mustang II (1974–1978)
  • 4.12 AMC Pacer (1975–1980)
  • 4.13 Bricklin SV-1 (1975)
  • 4.14 Triumph TR7 (1975–1981)
  • 4.15 Chevrolet Chevette (1976–1987)
  • 4.16 General Motors cars with Oldsmobile diesel engines (1978–1985)
  • 4.17 FSO Polonez (1978–2002)

What car insurance company to stay away from?

California: Wawanesa. Central: Shelter. Florida: State Farm. Mid-Atlantic: Erie Insurance.

Is GEICO or Progressive better?

Geico is the better company for most drivers because of its generally low rates and higher potential savings with discounts. Geico also scores slightly better with customers than Progressive does, based on their ratings from J.D. Power and the National Association of Insurance Commissioners (NAIC).

Which car insurance company has the best customer service?

NFU Mutual, Halifax, LV, Saga, and Direct Line have the most satisfied car insurance customers, according to Fairer Finance's latest consumer survey, which also reveals an increase in premiums means fewer motorists are happy with their provider today than they were a year ago.

Which insurance to avoid?

Insurance policies that mix investing with protection or cover highly specific, improbable events are generally not recommended. Financial experts frequently advise skipping these common policies in favor of better alternatives:

Who is the #1 auto insurance company in the US?

State Farm is the largest auto insurance company in the U.S., holding the top spot for overall market share. Following closely behind are Progressive and Berkshire Hathaway (which owns GEICO).

What is the most unreliable car brand?

There is no single "most unreliable" car brand, as rankings vary depending on the study and the specific models evaluated. However, in major reliability and dependability reports, several brands consistently rank at the bottom due to common issues with electrical systems, complex technology, and transmission problems.

What not to say to an insurance agent?

10 Things You Should Never Say to the Insurance Company After a Car Accident in Georgia

  • “I'm Sorry” or Any Statement That Sounds Like an Admission of Fault. ...
  • “I'm Fine” or Downplaying Your Injuries. ...
  • “It Was Just an Accident” ...
  • Detailed Statements Before You Talk to a Lawyer. ...
  • Guesses About Speed, Distance, or Timing.

What is the lowest rated insurance company?

There is no single "worst" insurance company, as ratings vary heavily by region, specific policy type, and personal experience. However, major carriers like Allstate, Farmers, and Liberty Mutual frequently rank at the bottom of consumer satisfaction surveys and have been flagged for high claim denial rates.

What insurance company gets sued the most?

GEICO. Though GEICO is one of the largest insurers in the U.S., it's also one of the most frequently sued. Several courts have awarded multi-million-dollar bad faith verdicts against GEICO for failure to settle claims reasonably.

Does Elon Musk own an insurance company?

Tesla first began selling car insurance in 2017 under the name InsureMyTesla. CEO Elon Musk said dealing with traditional insurance companies was a “nightmare” and created his own insurance company to create a better user experience.

What is actually the cheapest car insurance?

Cheapest car insurance for liability coverage: GEICO

GEICO is the cheapest large auto insurance company in the nation for liability coverage, with an average rate of $41 a month and $494 a year, according to NerdWallet's May 2026 analysis. Most states require a certain amount of liability coverage to legally drive.

What two states don't require insurance?

New Hampshire and Virginia are the only two states in the U.S. that do not legally mandate car insurance for all drivers. However, drivers in both states must still meet strict "financial responsibility" requirements, meaning they are personally liable for damages if they cause an accident.

What is the crappiest car ever?

The Yugo GV, Trabant, and Ford Pinto are widely considered the worst cars ever made due to extreme reliability issues, poor manufacturing, or severe safety flaws. Other top contenders for the title include the Pontiac Aztek for its styling, the 1970s Chevy Vega for engine failure, and the Triumph Mayflower for being underpowered and awkward.

What insurance companies don't tell you?

What Insurance Companies Don't Want You to Know

  • The Friendly Adjuster Is Not Your Friend. ...
  • Quick Settlement Offers Are Designed to Save Them Money. ...
  • They Will Downplay or Deny Your Injuries. ...
  • Surveillance Is More Common Than You Think. ...
  • Delay, Delay, Delay. ...
  • They Use Complex Policies to Confuse You.

Can I drive my mum's car if I'm fully comp?

No, having comprehensive insurance does not automatically let you drive any car. Some policies include a “Driving Other Cars (DOC)” clause, but many do not. Always check your policy details and confirm with your insurer before getting behind the wheel of another vehicle.

Which car is called the poor man's Porsche?

The title "poor man's Porsche" most commonly refers to entry-level or vintage front-engine Porsche models—specifically the Porsche 924, 944, and 912.

What's the best car with no problems?

Most reliable cars

  • Honda Passport. CarMax owner rating. 4.6. ...
  • Honda HR-V. CarMax owner rating. 4.3. ...
  • Kia Telluride. CarMax owner rating. 4.6. ...
  • Acura TLX. CarMax owner rating. 4.5. ...
  • Lexus ES 300h. CarMax owner rating. 4.7. ...
  • Lexus NX 200t. CarMax owner rating. 4.8. ...
  • Nissan Leaf. CarMax owner rating. 4.3. Price range* ...
  • Hyundai Ioniq Electric.

Which car is the daddy of SUVs?

Meet Scorpio N

The All-New Scorpio-N makes every drive an experience with its unmissable design, thrilling performance, advanced technology, intuitive features, superior comfort & safety. It truly is the Big Daddy of SUVs.